Broken pages & errors
Investigate blank screens, server errors and journeys that no longer work. Review the available logs and recent changes to narrow down the fault.
Website Rescue
Something broken?
Find a way forward.
Practical investigation and recovery for WordPress websites that have stopped working as they should. From failed updates to intermittent errors, start with the symptoms and a clear plan for what happens next.
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SPIDRWEB / CONNECTED EXPERTISE
UNDERSTAND THE REQUIREMENTAGREE THE PLANVERIFY THE RESULT
WHAT WE CAN HELP WITH
Understand the problem. Plan the recovery.
A defined project or ongoing help.
Start with what you need today.
Plugin & theme conflicts
Trace problems introduced by an update, integration or custom code. Assess a targeted fix, rollback or alternative around the site’s dependencies.
Access & administration
Help investigate login problems, broken editing tools and administration errors, with ownership and appropriate access confirmed before work begins.
Hosting & connection issues
Look beyond the WordPress screen when the problem involves hosting, resource limits, DNS, certificates or website protection.
Recovery options
Review available backups and the implications of a restore. Agree how recent content or business data will be handled before replacing anything.
A plan after the repair
Document the changes and the checks performed. Discuss maintenance, further development or hosting improvements where they would address a continuing need.
THE THINKING BEHIND THE WORK
A calm approach to a difficult moment.
Tell us what stopped working, when you first noticed it and what changed beforehand. A useful investigation starts with that context, rather than a series of updates or restarts that make the original fault harder to trace.
We preserve a recovery route where possible, agree the work before making changes and check the parts of the site affected by the problem. If the evidence points to a security incident, the next step can include a separately scoped malware investigation and clean-up.
HOW WE APPROACH IT
Clear steps.
Connected thinking.
Establish the situation
Capture the symptoms, recent changes and available access. Review the current state and any backups before choosing a recovery approach.
Scope the response
Explain the findings and options. Agree the proposed work, cost and any interruption or data implications before proceeding.
Repair & check
Carry out the agreed work and test the affected pages or workflows. Record what was resolved and any follow-up still needed.
BEHIND THE FIX / A CLOSER LOOK
Your website works. Your monitor says it doesn’t.
Different requests can produce different results. Read how tracing the response helped distinguish an application-level refusal from a connection failure.
Read the investigation ↗ USEFUL TO KNOW
A few questions.
A clearer picture.
Can you help with a website you did not build?
Yes. We can investigate an existing WordPress site, including custom themes and plugins. The available access, documentation and condition of the site help determine the scope.
Is this the same as malware removal?
Website Rescue covers a broader range of faults, including failed updates and conflicts. If compromise is suspected, we can discuss the malware removal service and the additional investigation needed.
Should I restore a backup first?
A restore can be useful, but it may replace newer content or business data. We review the current state, available backups and recovery options before agreeing that step.
Do I have to move my hosting?
No. We investigate the problem first. Where a provider controls part of the setup, we may need their help or access to complete the checks.
What information should I send?
Share the website address, the symptoms, when they started and any recent changes. We will discuss the scope and arrange any required access through an appropriate route.
Can this become ongoing support?
Yes. Once the immediate issue is understood, we can discuss Managed WordPress or a defined support arrangement based on what the website needs.