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Privacy Policy

Last Updated: 14th Feb 2025

Welcome to Spidrweb Ltd (“Spidrweb,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect different types of information, including:

1.1 Personal Information

We may collect personally identifiable information, such as your name, email address, phone number, and payment details when you:

  • Contact us for support or enquiries
  • Register for an account
  • Subscribe to our services
  • Make a purchase

1.2 Non-Personal Information

We may collect non-identifiable data such as:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on the website

1.3 Cookies and Tracking Technologies

We use cookies, tracking pixels, and similar technologies to improve user experience, track website performance, and enhance security. You can manage your cookie preferences in your browser settings.

We also improve our products by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our website and services
  • Improve user experience and customer support
  • Process transactions and send relevant invoices
  • Send updates, promotional content, and important service-related communications
  • Monitor and analyse usage patterns to improve website performance
  • Comply with legal and regulatory requirements

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: Third-party vendors that help us run our website, process payments, or provide customer support.
  • Legal Requirements: If required by law, we may disclose your information in response to legal proceedings or government requests.
  • Business Transfers: In case of a merger, sale, or asset transfer, your information may be included as part of the business assets.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access & Correction: Request a copy of your personal data or correct inaccuracies.
  • Deletion: Request the deletion of your data where applicable.
  • Opt-Out: Unsubscribe from marketing communications.
  • Data Portability: Request a structured, machine-readable copy of your data.

To exercise any of these rights, contact us at [email protected].

6. Third-Party Links and Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before submitting any personal data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations.

8. International Data Transfers

If you are accessing our website from outside the UK, your data may be transferred to servers located in other countries. We take appropriate safeguards to ensure your data is protected in accordance with applicable laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting an update on our website or via email.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Spidrweb Ltd
Email: [email protected]