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WPaaS Terms

Terms of Service for Spidrweb’s WPaaS (WordPress as a Service)

Effective Date: 14th Feb 2025

These Terms and Conditions (“Terms”) govern the use of Spidrweb’s WordPress as a Service (“WPaaS”) offering. By subscribing to and using our WPaaS, you agree to be bound by these Terms.

1. Service Overview

Spidrweb WPaaS provides a managed WordPress hosting solution, including server maintenance, security updates, backups, and technical support. The service is intended for websites hosted on our infrastructure.

2. Subscription & Payment

  • WPaaS is offered on a subscription basis, with pricing and payment terms outlined during signup.
  • Payments are due in advance and billed monthly or annually, depending on your chosen plan.
  • Failure to pay may result in suspension or termination of services.

3. Account & Security

  • Users are responsible for maintaining the confidentiality of their login credentials.
  • Spidrweb implements security measures, but users must take reasonable steps to secure their own accounts.
  • Any security breaches should be reported to Spidrweb immediately.

4. Data & Backups

  • Spidrweb performs regular backups; however, users are encouraged to maintain their own backups.
  • We are not liable for data loss due to unforeseen events, including hardware failure or cyberattacks.

5. Acceptable Use

  • Users must comply with all applicable laws and avoid any activities that compromise the service, including but not limited to:
    • Hosting illegal content
    • Engaging in spam or malicious activities
    • Using excessive server resources that negatively impact other users
  • Violation of these terms may result in immediate suspension or termination.

6. Support & Maintenance

  • Spidrweb provides technical support through designated channels.
  • Core WordPress updates, security patches, and server maintenance are handled by Spidrweb depending on level of your package.
  • Custom development and third-party plugin issues are outside the scope of our support but may be available at additional cost depending on your package.

7. Service Availability & SLA

  • We strive for 99.99% uptime but do not guarantee uninterrupted service.
  • Scheduled maintenance will be communicated in advance.
  • Spidrweb is not responsible for downtime caused by third-party software or external factors beyond our control.

8. Termination & Cancellation

  • Users may cancel their subscription at any time; refunds are not provided for unused service periods.
  • Spidrweb reserves the right to terminate accounts for violations of these Terms.
  • Upon termination, access to WPaaS will be revoked, and stored data may be deleted after a grace period.

9. Liability & Disclaimers

  • Spidrweb is not liable for any indirect, incidental, or consequential damages arising from service use.
  • The service is provided “as is” without warranties of any kind, express or implied.
  • Users assume full responsibility for the use of third-party plugins and themes.

10. Modifications to Terms

  • Spidrweb may update these Terms at any time, with notice provided via email or website announcements.
  • Continued use of the service after changes take effect constitutes acceptance of the new Terms.

11. Governing Law & Disputes

  • These Terms are governed by the laws of the United Kingdom.
  • Any disputes shall be resolved through negotiation or, if necessary, legal proceedings in UK courts.

For questions or clarifications regarding these Terms, please contact Spidrweb Support at [email protected].